By Jen DigaetaniTags: Posted in: Case Studies - 2022

NYC DOHMH-ELP System

Department of Health & Mental Hygiene (DOHMH): ELP System

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Outcomes Delivered

Enterprise Licensing and Permitting (ELP)

Every year the New York City Department of Health and Mental Hygiene issues millions of licenses to the City’s more than 8 million residents and 220,000 businesses. The Health Department issues many types of licenses and permits covering a wide range of areas governed by the NYC Health Code. This includes animal facilities, beaches, restaurants, and childcare, to name a few. It also includes applying for exemptions from City health regulations – such as an exemption from the citywide smoking ban. To improve service, DOHMH launched the Enterprise Licensing Project.

Challenge

The goal of the ELP Projects was to improve the multiagency license processing process and make opening and operating businesses in NYC simpler, faster, and accessible online by enabling Online application of licenses, permits, etc. This also increased transparency for business customers regarding the application status.

The Scope of work for a DOHMH ELP system:

  • License/Permit Intake from Accela Citizen Access (ACA) (Online for Public users)
  • License/Permit Processing & Issuance using AA by DCA/ DOHMH users
  • Adjudication recording using Accela Automation (AA) by OATH users.
  • Data Migration from ODS (CAMIS Data Repository) to Accela
  • Create interfaces with Accela for the DOHMH existing systems:
    • Interface with internal enforcement systems
    • Interface with Internal Document Management System (SharePoint)
    • Interface with Adjudication system (OATH)
    • Interface with HRA for Child Support Certification
    • Interface with Citywide Payment Repository and Receivable (CPRR)
    • Interface with DOHMH USPS and DoITT GeoSupporter
  • The implementation of a scalable enterprise licensing and permitting system (ELP)
  • Increase data quality through more rigorous validation of information

The Solution

With this project, Voyatek was tasked with designing, developing and implementing the new system while maintaining all of the current functionality and having little to no impact on functions or users of the existing system.

GVoyatek team implemented ELP using Accela an industry-leading Licensing and Permitting solution. A seven-person team from Voyatek managed all aspects of the project from Requirements Analysis, Design, Configuration, Scripting, and Customization. Voyatek was also responsible for data conversion, implementation plan, and post-go-live support.